Terms & Conditions
Plain-English terms for Yard Valet dog poop removal and pet waste removal services.
Terms & Conditions
1. Terms & Conditions
These Terms & Conditions explain how Yard Valet provides dog poop removal and pet waste removal services. By requesting a quote, booking service, or using our service, you agree to these terms.
2. Services Provided
Yard Valet provides dog poop removal and pet waste removal for residential customers in Allentown, Emmaus, Macungie, and surrounding areas.
Services may include one-time cleanups, weekly service, bi-weekly service, initial cleanups, and related customer support.
3. Scheduling and Route Assignment
Service days are assigned based on location, route availability, weather, and access. Yard Valet will do its best to provide consistent service days, but route timing may change when needed.
4. Customer Responsibilities
Customers are responsible for providing accurate contact information, service address details, gate/access instructions, dog count, and any important notes about the property.
Customers should make sure the yard is accessible on the scheduled service day.
5. Initial Cleanup
An initial cleanup may be required before recurring service begins. Initial cleanup pricing may depend on yard condition, buildup, dog count, and the area used by the dog or dogs.
6. Recurring Billing
Recurring service may be billed on a regular schedule based on the selected service plan. Pricing is based on dog count, service frequency, yard area used by dogs, and service conditions.
If dog count, yard use, buildup, or service conditions change, pricing may be updated after notice to the customer.
7. Cancellations
Customers may cancel service by contacting Yard Valet. Please provide notice before your next scheduled service when possible.
Missed visits caused by locked gates, unsafe access, or blocked yard access may still be billable depending on the situation.
8. Weather and Access Issues
Service may be delayed or rescheduled due to heavy rain, snow, ice, lightning, unsafe yard conditions, blocked access, or other situations that make service unsafe or impractical.
If service is delayed, Yard Valet will make reasonable efforts to complete the visit as soon as possible.
9. Pet and Property Access
Customers should let Yard Valet know if pets will be outside during service. Yard Valet may skip service if a dog appears aggressive, if access is unsafe, or if a gate cannot be opened safely.
Customers are responsible for providing gate codes, lock instructions, and any special access notes before service.
10. Service Limitations
Yard Valet removes visible dog waste from accessible service areas. Service does not include landscaping, yard repair, deodorizing unless separately agreed, or removal of non-pet waste.
Very tall grass, leaves, snow, poor lighting, debris, or blocked areas may limit what can be found and removed during a visit.
11. SMS/Text Messaging Terms
Yard Valet may send service-related text messages and calls regarding quote requests, service scheduling, appointment reminders, service updates, billing reminders, and customer support. Message frequency may vary. Message and data rates may apply.
You must be 18 years of age or older to use this SMS service.
Customers can opt out of text messages at any time by replying STOP. After replying STOP, you may receive one final confirmation message and will no longer receive text messages from Yard Valet unless you opt in again.
For help, reply HELP or contact Yard Valet at 484-350-4472 or [email protected].
Carriers are not liable for delayed or undelivered messages.
Your mobile opt-in information will not be sold or shared with third parties for their marketing purposes.
12. Opt-Out Instructions
You can opt out of text messages from Yard Valet at any time by replying STOP to a text message from us.
13. Help Instructions
For help, reply HELP or contact Yard Valet directly at 484-350-4472 or [email protected].
14. Privacy Policy Link
Please review our Privacy Policy for information about how Yard Valet handles customer information.
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15. Contact Information
Yard Valet
Website: getyardvalet.com
Phone: 484-350-4472
Email: [email protected]
Serving Allentown, Emmaus, Macungie, and surrounding areas.